Start a Repair

Start a repair.

Tell us about your gear, send it in, and we’ll take it from there. Global parts supply has never fully returned to its old pace, and some components simply take longer to source. We work as quickly as we can, but nothing leaves our bench until it’s right.

How it works

Step 01

Tell us about it

Fill in the form below with your details, the equipment, and what it’s doing. Photos help.

Step 02

Pack and ship

Pack it carefully, put a copy of your request inside the box, insure it, and ship it to us. No RA number is required.

Step 03

Diagnosis & repair

We diagnose the fault and either repair it within your approved amount or contact you with an estimate.

Repair request form

Repair request

Fields marked * are required. Rachelle will receive your request, and a copy will be sent to your email.

Non-warranty repairs begin with a $200 bench fee, applied toward the repair if you approve the estimate. Bench labor is $200/hr. See all rates.

    Your details

    Your equipment



    Warranty and approval

    Is this unit under manufacturer warranty? *

    A non-refundable $200.00 deposit is required. You can send a check, or we'll send you a payment link to pay by credit or debit card.

    Please include a copy of the receipt for warranty repair if no RMA was issued.


    If no fault is found, a $200.00 charge applies that is not covered under warranty.

    Estimate *

    If out of warranty and the estimate is approved, your diagnostic fee will be applied to your repair cost.

    Global parts supply has never fully returned to its old pace, and some components simply take longer to source. We work as quickly as we can, but nothing leaves our bench until it's right.

    Terms

    • Payment is due in full before any unit is shipped out, unless other arrangements have been made between the customer and Thermal Relief Design.

    • We are not responsible for loss of goods due to fire, theft, flood or other natural disaster.

    • All equipment left over 45 days after being notified of completion becomes the property of Thermal Relief Design to do with as we please.

    • Should you have any questions, please bring them to our attention.

    The date and time are recorded automatically when you submit.

    Shipping instructions

    Shipping your unit to us

    Ship to: Thermal Relief Design, 5969 Duncan Drive, Las Vegas, NV 89108

    • Put a note inside the box with your name, address, phone number and a description of the fault. A printed copy of your submitted form is ideal. Boxes packed by a third party often arrive with no name on the outside.
    • Tell us how to recreate the problem and how the unit is used: inputs, outputs, levels and setup. This matters most for digital gear with sync issues.
    • If the problem is intermittent, say so. Intermittent faults need special handling.
    • Even if you spoke to us on the phone, include the note. We field many calls a day.
    • Use the tracking number from your carrier to confirm delivery. If you would like an update at any point, call or email us.

    Packing

    • Use the original box and packing if at all possible.
    • Otherwise wrap the unit securely in bubble wrap, bubbles facing in, and place it in a box, filling any gaps.
    • Place that box inside a second box with at least 1″ of packing on all sides.
    • Protect rack ears. Rack gear is 19″ wide; a FedEx box is 17.875″ wide.
    • Insure the package for the full cost of replacing the unit.

    All in-person drop-offs and visits are by appointment only. Please call or email to arrange a time.