Authorized Service
Authorized service, backed by decades at the bench.
Thermal Relief Design is an authorized service center for a select group of manufacturers. Authorized service supports what we do every day: uncompromising care for legendary gear, with repair and restoration for virtually every brand, in or out of warranty.
Authorized brands
We are authorized to service
SPLPro audio electronics from Germany.
Martin AudioThe prestigious live sound and PA company from the UK.
Alcons AudioRibbon-driver large-format line array systems from the Netherlands.
Antelope AudioMaster clocks, converters and interfaces from Bulgaria.
FocusriteStudio electronics from the UK.- Other manufacturersWarranty service available. Please enquire.
Focusrite
As an authorized Focusrite service center, Thermal Relief Design has a long history with ISA, Red Series and Blue Series outboard, and in 2019 decommissioned Focusrite Studio Console No. 005 in South Africa and brought it back to the USA.
Not on the list? Most of our work is out-of-warranty repair and restoration on consoles and premium gear from Solid State Logic, AMS Neve, Focusrite and virtually every premium brand. See our services.
Warranty repairs
Sending a unit for warranty repair
- If the manufacturer requires an RMA number, contact them first and enter it on the repair form.
- Include a copy of your receipt showing the purchase date if no RMA was issued.
- Warranty status is determined by Thermal Relief Design. Proof of purchase within the warranty period does not guarantee warranty service.
- A warranty covers manufacturer’s defects under normal use. Damage that is user-inflicted is not covered.
- If no fault is found, a $200.00 charge applies that is not covered under warranty.
Genuine parts
Thermal Relief Design supplies genuine SPL and Focusrite replacement parts, along with other professional audio parts.
Parts are available directly from Thermal Relief Design. While our online shop is being built, contact us for parts at support@thermalrelief.com or (702) 395-7005.
Next step
Ready to send it in?
Warranty or not, start with the repair form. We’ll confirm the details with you.